📦 Orders & Payments
🔹 What payment methods are accepted?
We accept payments by credit card (Visa, Mastercard, American Express) and PayPal .
🔹 Can I change or cancel my order after I have placed it?
Our orders are processed quickly. If you wish to modify or cancel your order, contact us within 24 hours at [your email/contact] .
🔹 Is my payment secure?
Yes, we use SSL encryption to ensure the security of all transactions.
🚚 Delivery & Shipping 🔹
What are your delivery times?
We ship your order within 24/48 hours , then delivery takes on average 10 working days 🔹 How do I track my order?
As soon as it is shipped, you will receive an email with a tracking link to follow your order in real time.🔹 Which countries do you ship to?
We ship worldwide.
🔹 What should I do if I don't receive my order?
If your order exceeds the estimated time, contact us at [your email/contact] , we will check this immediately.
🔄 Returns & Refunds
🔹 What is your return policy?
You have 30 days after receipt to return a product to us if you are not satisfied.
🔹 How to make a return?
Contact us at [your email/contact] with your order number and we will guide you through the process.
🔹 What are the reimbursement deadlines?
Once your return has been received and validated, the refund will be made within 5 to 10 working days depending on your payment method.
🛠️ Support & Contact
🔹 How can I contact you?
Our customer service is available 24/7 at contact@Pawsglow.com.